Q: Which currency the prices are at our website?
A: The currency are in US dollars.

Q: I want to order from your site, but I want to get a sample first. Can I?
A: Yes, you can order a sample from our site

Q: How do I place an order with www.sheloves925silver.com ?
A: Please register first in our website. Simple click "add to cart" on the items you need and go to your "buy cart" to state the quantity you need and sum up the amount and submit your order. After we receive the order we will send you an email of confirmation stating the total amount and shipping cost as well as payment instruction.

Q: When will you ship my items?
A: We will ship out your order within 48 hours as soon as we receive the payment.

Q: How long will it take to receive my order?
A: We ship within 48 days of receiving your payment, unless otherwise noted. Most orders take 3-7 days for delivery. On rare accessions we may have an unexpected delay on an order. If this ever is expected with your order you will be immediately informed by E-mail

Q: How can I know my order status?
A: Once we send the bags, we will send you an E-mail for the estimated arriving date and give you a tracking number if you choose EMS, with which you can check the status of your order online. If it's Registered Air Mail, it's not trackable.

Q:Can you supply other kinds of products other than those on the website ?
A:Yes, just write us about your requirements, send us the pictures, preferably send us a actual sample, We will try out best to locate the qualified supplier.

Q: Can I pre-ordering other style of jewelry ?
A: Yes, She Love Jewelry Co. LTD is an experienced manufacturer, we can produce any kind of jewelry according to customer's request. But we require minimum 100 pieces for each style, customer need to pay 30% deposit before production, and pay the 70% after production finished.